Command Alkon Incorporated Data Sub-Processors
Additional Languages:
Product Sub-Processors:
| Sub-Processor | Description of Processing | Location(s) | Product(s) |
| Amazon Web Services | Cloud data storage | U.S. and EU | TrackIt, Command Alkon Dispatch (f/k/a Connex), MOBILEsales, MOBILEticket, MOBILEjobsite, Ticket Accounting (f/k/a TicketPro), Command Alkon Load Assurance (f/k/a COMMANDassurance); Customer Portal |
| Zello Inc. | Push-to-talk wireless communications | U.S. | TrackIt |
| 42Gears Mobility SureMDM | Mobile device management | U.S. and India | TrackIt |
| Whatfix | User surveys | India | Command Alkon Dispatch (f/k/a Connex) |
| Rockset | Data index provider | U.S. | Command Alkon Dispatch (f/k/a Connex) |
| MongoDB/Atlas | Database program/data storage | U.S. and Ireland | MOBILEsales, MOBILEticket, MOBILEjobsite |
| Mailchimp | E-mail communications | U.S. | MOBILEsales, MOBILEticket, MOBILEjobsite, |
| Google LLC | Google cloud messaging mobile SDK notifications/maps and OCR | U.S. | TrackIt, Command Alkon Dispatch (f/k/a Connex), Ticket Accounting (f/k/a TicketPro) |
| Apple, Inc. | Apple push notification service mobile SDK notifications | U.S. | TrackIt, Command Alkon Dispatch (f/k/a Connex) |
| Tableau/Salesforce | Visualization and page generator | U.S. | Command Alkon Dispatch (f/k/a Connex); Command Alkon Load Assurance (f/k/a COMMANDassurance) |
| Microsoft Azure | Reporting through PowerBI | U.S. | Command Alkon Dispatch (f/k/a Connex) |
| Mailgun Technologies, Inc. | Outbound e-mail communications | U.S. | Ticket Accounting (f/k/a TicketPro) |
| Cloudinary Ltd. | Image CDN/optimization | U.S. | Ticket Accounting (f/k/a TicketPro) |
| Heroku, Inc. | Data storage | U.S. | Ticket Accounting (f/k/a TicketPro) |
| OCR.Space | OCR | Germany | Ticket Accounting (f/k/a TicketPro) |
| Plivo, Inc. | SMS messaging | U.S. | Ticket Accounting (f/k/a TicketPro) |
General Command Alkon Business Sub-Processors:
| Sub-Processor | Description of Processing | Location(s) |
| Google, Inc. | Cloud provider and analytics | U.S. and EU |
| Microsoft Corp. | Cloud provider, communications, and D365 platform | U.S. and EU |
| Salesforce.com, Inc. | Customer relations management | U.S. |
| OpsGenie | Support operations | U.S. |
| Genesyscloud | Support operations | U.S. |
| Cloudcraft | Support operations | U.S. |
| Elastic Cloud | Support operations | U.S. |
| SumoLogic | Support operations | U.S. |
| New Relic | Support operations | U.S. |
| Logz.io | Support operations | U.S., Ireland and Germany |
| Auth0 | Integration authentication | U.S. and Ireland |
| Statuscast | Uptime reporting | U.S. |
| Dell Boomi | Integration platform | U.S. and UK |
| Cookiebot | Cookie permissions management | Denmark |
| Pardot | Marketing automation | U.S. |
| cVent | Event management | U.S. |
| Unbounce | Landing page generator | Canada |
| SurveyMonkey | Customer surveys | U.S. and EU |
| OptinMonster | Cloud-based marketing automation | U.S. |
| Olark | Customer Service Chat | U.S. |
| Jotform | Form building | U.S. |
| Calendly | Scheduling automation platform | U.S. |
| Command Alkon Affiliates | CAI customer support | U.S., Colombia, India, Malaysia |
Updated: 09/12/23
Questions regarding Command Alkon sub-processors can be submitted to:
E-mail: privacy@commandalkon.com
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