COMMAND ALKON
Frequently Asked Questions
Frequently Asked Questions
For over 50 years, Command Alkon has provided software and cloud technology specifically for the heavy building materials industry — helping producers manage quoting, ordering, production, dispatch, delivery, fleet and financial workflows in one connected platform.
The heavy building materials industry produces, supplies, and transports essential raw and bulk products used in foundational construction and infrastructure, such as ready mix concrete, precast or manufactured concrete products, aggregates, asphalt, and cement. It is a capital-intensive sector that spans from raw material extraction (quarrying) to production of ready mix concrete and asphalt, to manufacturing finished products like bridge spans, pipes, pavers, and bricks. The industry involves massive manufacturing plants, quarries, and the use of heavy machinery. It’s also logistics-intensive because of how heavy, often time-sensitive, and regionally dependent products can be. The industry is moving towards reducing its carbon footprint, adopting green energy in production, and investing in lower-emission approaches.
For over 50 years, Command Alkon has developed solutions specifically for the needs of producers and suppliers of heavy building materials – concrete, aggregates, asphalt – serving teams in sales, ready mix dispatch, bulk materials scale ticketing, concrete plant automation, ready mix quality control, truck tracking and fleet management, billing and invoicing, and finance. Command Alkon is unique in offering solutions for all major material types and for servicing the full end-to-end needs of materials operations, from quote-to-cash. With Command Cloud we are differentiated in providing the operating platform that can service all heavy building materials operations from end-to-end.
Organizations use Command Alkon solutions to reduce manual work, eliminate data silos, improve delivery performance, unify dispatch and production, optimize fleet and delivery operations, and gain insights that help run more profitable operations.
Command Alkon serves customers in over 80 countries around the globe including United States, Canada, Mexico, countries across Central America and South America, United Kingdom, Netherlands, France, Belgium, Saudi Arabia, India, Malaysia, Japan, Philippines, Australia, and New Zealand.
Command Alkon has over 2500 customers worldwide. Command Alkon serves small to medium sized businesses, as well as large multinational corporations, regional leaders, and large enterprise operations.
Command Alkon’s Customer Experience Services deliver end-to-end support to help you maximize the value of your Command Alkon solutions — from implementation and advisory to training and ongoing success. Our dedicated Customer Success and Adoption team is available to perform regular health checks, support one-on-one engagements, and offers regularly scheduled virtual office hours in support of core Command Alkon solutions.
Command Alkon’s strategic learning approach combines expert-led services with flexible self-service learning, in-app tutorials, and a growing library of resources in the Command Alkon Community. Customers can also build expertise and validate their skills through certified badging on key products. The result is a scalable, continuous learning and support ecosystem designed to accelerate adoption, improve performance, and drive long-term business outcomes.
Command Alkon hosts Elevate, the premier industry gathering for leaders across the heavy building materials industry. The conference brings together operators, executives, and innovators from concrete, aggregate, and asphalt operations. Attendees experience a robust mix of hands-on training workshops, breakout sessions, keynote addresses, technology innovations, and a dynamic partner expo — all designed to deliver practical insights and real operational value.
In addition to Elevate, Command Alkon hosts annual TRAININGdays workshops throughout rotating locations in markets around the globe. TRAININGdays workshops offer in-depth, hands-on training on Command Alkon core systems.
Command Alkon participates regularly in major industry tradeshows and association events including, World of Concrete, World of Asphalt/AGG 1, NRMCA ConcreteWorks, Annual Meetings for NRMCA, NAPA and NSSGA, CONEXPO-CON/AGG, The Precast Show, bauma, UK Concrete Show, UK Precast Show, Hillhead, Concrete New Zealand, Sydney Build, Concrete Show Brazil, and PROCEMCO.
Command Alkon actively supports the industry with memberships, committee participation, and board positions in national, state and international industry associations including the National Ready Mixed Concrete Association (NRMCA), the National Stone, Sand and Gravel Association (NSSGA), the National Asphalt Pavement Association (NAPA), National Precast Association (NPCA), Texas Aggregates and Concrete Association (TACA), Carolinas Ready Mix Concrete Association (CRMCA), Ontario Stone, Sand, and Gravel Association (OSSGA), The UK Concrete Society, British Aggregate Association, Betonvereniging, Fedbeton, Federacion Iberoamericana del Hormigon Premezclado (FIHP), Asociacion Mexicana De Concreteros Independientes (AMCI), Asociacion Mexicana de la Industria del Concreto (AMIC). For a full list of all associations Command Alkon is involved with visit partners.commandalkon.com/industry-partners/.
