It gives both your internal team and your customers a simpler, more transparent way to manage orders and deliveries, with support for new order requests and payments in certain regions.

For your team: Quickly search orders, track deliveries, and stay informed with order and delivery event notifications. If you have Sales & Quoting in Command Cloud, you can share quotes within Customer Portal for customer acceptance.

For your customers: Place, edit, or cancel orders, track order status, view batch details, receive notifications, and pay for products—all in one place. You can also add your logo and color scheme for a company-branded customer experience.

Customer Portal gives visibility into job performance as well as higher level KPIs that provide insight into how the customer/producer relationship is shaping up. Review comparisons between ideal and actual schedules, unload times, and ordered volumes.

Yes – users can subscribe to get alerts for trucks loaded, order status changes, and will call orders that are “starting soon”. Customers can also get notifications of the following day’s orders making sure they have clear data visibility.

It’s available for Ready Mix Concrete and Aggregate, so customers can manage orders and track deliveries in one place, with fewer calls back and forth.

No – there’s no user cap tied to your subscription, so you can enable access for as many people as you need across your team or customer base. Customer Portal is licensed based on ticket tiers, not by number of users.

There are no geographical or language limitations so you can support multiple regions while keeping the experience consistent.

Customer Portal is the recommended, cloud-based path forward, and it adds broader order management capabilities in addition to delivery visibility.