Connected Partner Terms & Conditions

Last modified: January 20, 2026

Overview

Welcome to Command Alkon’s Connected Partner Program!

By accessing or using the Connected Partner Tools (defined below), you are entering into a legal agreement with Command Alkon Incorporated (“Command Alkon”, “we”, “us” or “our”) that is governed by these Connected Partner Terms & Conditions (these “Terms”), as they may be changed from time to time, and by any applicable policies and guidelines applicable to the Connected Partner Program.

These terms govern your access to and use of APIs, data interfaces, and related tools and documentation (collectively, the “Connected Partner Tools”). By accessing or using the Connected Partner Tools, you agree to be bound by these Terms.

If you have signed an online purchase order, written purchase order or other order document with Command Alkon specifying the relevant Connected Partner Program services or products (individually and collectively, the “Order”), these Terms are incorporated by reference into that Order and govern your participation in the Connected Partner Program.

If you are an individual representing an entity, you acknowledge that: (i) you have the appropriate authority to accept these Terms on behalf of such entity; (ii) you are of legal age to form a binding contract, (iii) and are not prevented from using or receiving the Connected Partner Tools under applicable laws.

We may update these Terms from time to time in accordance with Section 7 below.

Contents

1. Use of the Connected Partner Tools

If you join our Connected Partner Program and are authorized to use the Connected Partner Tools, we will provide access to our Connected Partner Tools so that you can build, test, and maintain integrations that connect to the Command Cloud platform.

Your access and use of the Connected Partner Tools must be for purposes consistent with the objectives of the Connected Partner Program, including without limitation, enabling greater visibility, productivity, and collaboration with Command Alkon, other members of the Connected Partner Program (the “Connected Partners”), and generally the heavy building materials industry.
You agree to use the Connected Partner Tools in a manner that’s lawful, ethical, and consistent with these Terms, our Terms of Use, and Privacy Policy.

2. Access, Use and License of Connected Partner Tools

As long as you are complying with these Terms and your other obligations under the Order or other agreement with Command Alkon, we grant you a non-exclusive, non-transferable, non-sublicensable license to:

  1. Use the Connected Partner Tools to build and maintain your integration(s);
  2. Display Command Cloud content within your application; and
  3. Provide access to your integrated solution for mutual customers.

We will retain all right, title, and interest in and to the Connected Partner Tools, including all software, APIs, documentation, and related materials, and all intellectual property rights therein. These Terms do not grant you any ownership interest in the Connected Partner Tools, and no rights are granted to you except as expressly set forth herein. All rights not expressly granted are reserved by Command Alkon.

3. Connected Partner Tool Pricing

Your participation in the Connected Partner Program and access to the Connected Partner Tools may require your payment of fees, which are set out in the applicable Order. These fees may include, without limitation:

  1. Annual membership or platform access charges;
  2. Usage-based Connected Partner Tool tiers (e.g., based on Connected Partner Tool calls); and
  3. Optional consulting services from us.

We may adjust fees annually in accordance with standard pricing updates or changes to Connected Partner Tool usage, such adjustments being set out in the Order.

4. Data Ownership and Permissions

Any end user data accessible through the Connected Partner Tools may be subject to intellectual property rights. Accordingly, you agree not to access or use customer data through our Connected Partner Tools unless such customer has expressly authorized that access or use. You are responsible for obtaining all necessary permissions from your customers, including without limitation the Connected Partner Customer Authorization (which may be toggled as “Active” on the Command Alkon Integration Partners page of the Command Cloud platform), before processing any end user data.

We do not assume ownership of data provided by customers or accessed through your integrations.

5. Privacy & Security

Maintaining the security and privacy of customer data is critically important to us. In order to access and use the Connected Partner Tools, you agree to the following:

  1. You will always use and have in place, appropriate administrative, physical, and technical safeguards that (a) meet or exceed industry standards with respect to the sensitivity of the data you are accessing or providing; (b) are compliant with applicable laws and regulations (including without limitation any applicable data security and privacy laws and regulations), and (c) are designed to prevent unauthorized access, use, processing, storage, destruction, loss, alteration, disclosure of personal data and end user data.
  2. You will promptly complete the security assessment form (the “Security Assessment”) that we provide to you prior to accessing the Connected Partner Tools.
  3. You will comply with our privacy and security requirements at all times during the term.
  4. You will keep all Connected Partner credentials or other account information that we issue to you confidential and not make them publicly available or disclose them to third-parties without our prior express written authorization.
  5. You will reasonably cooperate with us to immediately correct any security deficiency, and will immediately disconnect any intrusions or intruders.
  6. You will not represent to any end user or third-party that we have endorsed your security or privacy measures with respect to the Connected Partner Tools.

You can find more about our security and data privacy expectations at the following sites below:

6. Feedback

If you provide us with any suggestions, comments, content or other feedback (collectively, the “Feedback”) regarding our Connected Partner Tools or services, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and distribute such Feedback for any purpose, without any obligation to you. At our request in connection with these Terms, you will reasonably cooperate with and take such further acts reasonably requested by us to acquire, transfer, maintain, perfect and enforce its intellectual property rights and other legal protections with respect to the Connected Partner Tools.

7. Term and Termination

These Terms will apply for as long as you use the Connected Partner Tools, have an active, authorized account with Connected Partner Program pursuant to an Order, or until earlier terminated in accordance with this Section 7.

  1. Termination by Command Alkon for Convenience. Command Alkon may terminate your access to the Connected Partner Tools and your participation in the Connected Partner Program at any time, for any reason or for no reason, upon at least sixty (60) days’ prior written notice to you. In the event of such termination, Command Alkon will reimburse you the pro rata amount of any prepaid fees for the unused portion of the then-current term under the applicable Order, calculated from the effective date of termination.
  2. Termination for Cause. Either party may terminate these Terms immediately upon written notice if: (a) the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice of the breach; (b) the other party becomes insolvent, makes an assignment for the benefit of creditors, or files or has filed against it a petition in bankruptcy or similar proceeding; or (c) the other party’s use of the Connected Partner Tools poses a security or privacy risk, could adversely impact Command Alkon’s systems, or violates applicable laws.
  3. Effect of Termination. Upon any termination of these Terms or discontinuation of your access to the Connected Partner Tools and Connected Partner Program account, You will immediately stop using the Connected Partner Tools, cease all use of our trademarks, and delete any cached or stored content under your Connected Partner Program We may independently communicate with any customer whose account(s) are associated with your Connected Partner Program account to provide notice of the termination or suspension of your right to use the Connected Partner Tools.
  4. Data Retrieval Period. Following termination, Command Alkon will provide you with a thirty (30) day period to retrieve any customer data accessible through your integration, after which such data may be deleted from Command Alkon’s systems.
  5. No Refund for Cause Termination. No refunds will be provided if these Terms are terminated by Command Alkon for cause or by you for any reason.

8. Updates to These Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or other factors from time to time. We may post any updated version of these Terms on this page and update the “Last Modified” date above to reflect the latest version. For material changes, we will provide at least thirty (30) days’ prior notice by posting the updated Terms on this page and, where practicable, by notifying you via email to the address associated with your Connected Partner Program account. Continued use of the Connected Partner Tools after any such changes constitutes your acceptance of the new Terms. Continued use of the Connected Partner Tools after any such changes constitutes your acceptance of the new Terms.

9. Suspension of Access

We reserve the right to suspend or terminate your access to the Connected Partner Tools if we determine, in our sole discretion, that your use poses a security or privacy risk, could adversely impact our systems, or violates these Terms, the Order, any other agreement you may have with us, or any applicable laws. Notwithstanding the foregoing, we may immediately suspend access without prior notice if we reasonably believe your use poses an imminent security or privacy risk to us, our customers, or our systems.

10. Disclaimers and Limitation of Liability

  1. WE AND OUR AFFILIATES AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY OR ACCURACY OF THE CONNECTED PARTNER TOOLS FOR ANY PURPOSE. THE CONNECTED PARTNER TOOLS MAY NOT BE AVAILABLE AT ALL TIMES. TO THE EXTENT PERMITTED BY LAW, THE CONNECTED PARTNER TOOLS AND CONTENT ARE PROVIDED “AS-IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND WITH REGARD TO THE CONNECTED PARTNER TOOLS INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
  2. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR BUSINESS OPPORTUNITIES. NOTWITHSTANDING THE OTHER TERMS OF THESE TERMS, IF WE ARE DETERMINED TO HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY, THE PARTIES AGREE THAT OUR AGGREGATE LIABILITY WILL BE LIMITED TO THE GREATER OF ANY AMOUNT YOU PAID US TO USE THE APPLICABLE CONNECTED PARTNER TOOLS DURING THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY OR $100 USD.
  3. These Terms do not grant You the right to distribute or resell any Command Alkon products or services, nor do they create any binding commitment on behalf of us. In addition, you may not directly or indirectly charge end users for use of, or access to, the functionality of the Connected Partner Tools. You are free to charge for your own products and services, and these Terms shall not restrict your ability to do so.

11. Governing Law; Arbitration and Waiver of Class Actions

  1. Governing Law. These Terms shall be governed by the laws of the State of Delaware, without regard to the conflict of laws provisions thereof. In the event either of us initiates an action in connection with these Terms or any other dispute between the parties, the exclusive venue, and jurisdiction of such action shall be in the state and federal courts in the State of Delaware.
  2. Mandatory Arbitration. Any disputes arising out of or relating to these Terms or the use of the Connected Partner Tools shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the State of Delaware, and judgment on the arbitration award may be entered into any court having competent jurisdiction over the matters subject to such arbitration.
  3. Waiver of Class Action. You agree to resolve disputes with us on an individual basis and waive any right to participate in a class, collective, or representative action against us.

12. Compliance with Laws; Prohibited Uses; Indemnification

  1. You agree to comply with all applicable laws, regulations, and third-party rights in connection with your use of the Connected Partner Tools, including without limitation any applicable data protection laws and export control regulations.
  2. You will not attempt to bypass or circumvent any limitations or restrictions set forth in the Connected Partner Tools, nor will you engage in any deceptive, misleading, illegal or unethical activities, or activities that otherwise may be detrimental to the Connected Partner Tools, us, our customers, or the public.
  3. You will not copy, reformat, reverse-engineer, or otherwise modify the Connected Partner Tools or any Command Alkon products or services or otherwise recreate a core functionality of, or replace, any Command Alkon product or service in such a way as to cause us or our customers, partners, or affiliates reputational or financial damage.
  4. You agree to indemnify, defend, and hold harmless Command Alkon, its affiliates, officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Connected Partner Tools; (b) your breach of these Terms or any applicable Order; (c) your violation of any applicable law, regulation, or third-party right; (d) any allegation that your integration or application infringes or misappropriates any third-party intellectual property or proprietary right; or (e) any data breach or security incident involving data accessed or processed through your use of the Connected Partner Tools. This indemnification obligation shall survive termination or expiration of these Terms.

13. Miscellaneous

  1. You and we agree that no joint venture, partnership, employment, or agency relationship exists between us. If any part of these Terms is determined to be invalid or unenforceable by applicable law, the remainder of these Terms will continue in effect.
  2. These Terms and the Order comprise the entire agreement between you and us regarding the use of the Connected Partner Tools and supersede all other proposals and agreements, whether electronic, oral or written, between us. Our rights and obligations under these Terms are not contingent on the operability of any of the hyperlinks incorporated by reference herein, the delivery of any future functionality or features of the Connected Partner Tools, nor are they dependent on any oral or written public comments made by us regarding future functionality or features.
  3. You may not assign or transfer these Terms without our prior written consent, which will not be unreasonably withheld. We may assign these Terms to any affiliate or in the event of a merger, reorganization, sale of all or substantially all of our assets, change of control or by operation of law.
  4. Nothing in these Terms express or implied, is intended to or shall confer upon any third party person or entity any right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

14. Survival

Sections 4 (Data Ownership and Permissions), 5 (Privacy and Security), 10 (Disclaimer of Warranties and Limitation of Liability), 11 (Governing Law; Waiver of Class Actions), 12 (Compliance with Laws; Prohibited Uses; Indemnification) and 14 (Survival) shall survive any termination or expiration of these Terms.

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