Command Cloud Payments​

Boost Your Bottom Line with Payment Optimization​

Command Cloud Payments​

Boost Your Bottom Line with Payment Optimization​

payments
30% Faster Collections​
13% Fewer Fraud Opportunities
20-25% Increase in Profit Margins

Put Margin Back Where It Belongs. In Your Business.

Optimize your payment processes to get paid faster, reduce collection headaches, avert risks, and lift profit margins. Secure and proven payment processing by our trusted partner – Fractal.

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Maximize Profit Margins

Make the move to Dispatch in Command Cloud and activate payment optimization to grow profits – without changing how you sell, deliver, or dispatch.

Speed Collections

Command Cloud Payments enables instant self-service. Accept and apply card payments 5x quicker – as quickly as in one day – significantly improving cash flow.

man sitting at desktop computer using apex
transactions

Strengthen Security

Built-in chargeback and fraud protection helps protect transactions. It’s all on a secure, mobile friendly page, reducing collection risks and headaches.

See the Impact for Yourself

A materials producer or supplier processing $500K in monthly volume could gain over $100K in annual margin using Command Cloud Payments powered by Fractal. Run YOUR numbers now in Fractal’s Payment Optimization ROI Calculator.

FAQs

What types of payment methods and types can be accepted?

Quickly process payments using Credit Cards, Debit Cards and Card on File options as well as ACH. Manage COD payments and authorize cards to ensure funds are available. Account customers can have saved payment methods as well.

How quickly will I get paid?

Deposits are fast, as quickly as same day or the following business day.

Does Payments connect into Command Alkon’s cloud solutions?
Yes – Payments, powered by our payment processing partner Fractal, is embedded in Command Cloud Dispatch to allow for seamless payment processing as part of normal business workflows.
Is it secure?
Yes. All payments are encrypted and processed through Fractal’s PCI-compliant platform, with advanced fraud protection and 3D Secure for card-not-present transactions.
Can I pass the fees to the customer?
Yes. Payments through Command Cloud and Easy Pay offer fully complaint fee passing for you.
What is the Cash discount option?
Fractal’s Cash Discount program helps offset card processing costs by adding a small service fee to card payments while automatically discounting ACH transactions. This keeps your rates predictable without raising prices.
How do I get my Payments data into my Accounting software?

1. Manual Export
You can export your payment information directly from Command Cloud or Fractal (as xls or csv). This allows you to manually import the data into your accounting software as needed.

2. Automated Integration via API
For a more seamless experience, you can use the Payments API to automatically pass data to your accounting system. We recommend a pattern where your accounting software is notified when a new payment is received. It can then retrieve the full payment details by calling our APIs.

Do I have to use Command Cloud to use the Fractal payment solution?

No. Fractal offers a stand alone Easy Pay payment solution for non-cloud customers. However, payments via Command Cloud are fully integrated into your workflows.

Can I use my current payments provider in Command Cloud?
Fractal is the proprietary payment provider for Command Cloud.
How do I start using payments?
Contact your Command point of contact to have the Payments SKU enabled at no cost. Once activated, you can complete your registration for Payments directly within Command Cloud.
What do I need to complete the registration in Command Cloud and how long does it take for approval?

1. Ownership Details
Provide the following for each owner with more than 25% ownership:

  • Social Security Number (SSN)
  • Date of Birth
  • Residential Address

2. Company Information
Include:

  • Legal Company Name
  • EIN / Tax ID
  • Company Address
  • Date of Establishment

3. Transaction Details
Provide estimated processing volumes and payment types (e.g., credit card, ACH, etc.).

4. Banking Information
Specify the bank account where funds should be deposited.

Once all required information is submitted, approvals are typically completed within 48 hours.

Ready to Optimize Payment Processing?​

Command Cloud Payments powered by Fractal can help you unlock hidden profit. Complete the form and a rep from Fractal will be in touch.

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