Customer Portal
Order Insights Your Customers Need, The Efficiency You Want
customer portal
Order Insights Your Customers Need,
The Efficiency You Want
Reduce Routine Calls By 30%
Timing and transparency are everything. That’s why we created Customer Portal. Customers request, view, and monitor their orders 24 hours a day – giving them visibility to order details and real-time delivery status while reducing the number of calls to your team. ⓘ
Your Customers Will Love It
Deliver exceptional service when customers have real-time order management, in-app messaging, invoice access, and live status tracking – all in a convenient mobile app. Two-way mobile or desktop messaging enhances real-time communication with customers, while access to invoices helps ensure timely payments. *Available in Spanish and English.
The Efficiency You Want
Alleviate the strain and time your staff spend answering calls. Using Customer Portal adds a level of confidence to daily production as well as customer job site planning. Customers report reducing routine calls by as much as 30%. Quickly invite customers to download the app and begin using it in minutes.
Get Concrete Placed on Time
Optimize resource planning based on real delivery and ETA data. Construction crew managers rely on actual order data without having to pick up the phone or depend on jobsite crew. Everyone gets mobile access from anywhere – at the job site or on the road.
“Having the combination of technologies from Command Alkon allows us to work smarter. Everything works well together, making us a better producer.”
Extend Your Value
Drive decisions with critical data from anywhere with cloud-based dispatching
Delivering transparency into order information to Customers from a simple mobile application
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