1. Make real-time dispatch adjustments without waiting for batch updates.
2. Manage schedule changes and customer requests from a single, unified screen.
3. Get live visibility into fleet performance without calling drivers.
4. Reduce dispatcher workload by eliminating redundant typing and double entry.
5. View production, dispatch, and delivery performance in a single operational picture.

Yes, it can. A major productivity drag today is waiting for things like server resets, report extracts, resolving VPN issues, or accessing remote sites. These friction points don’t exist with Dispatch in the cloud. Users can log in anywhere — the field, the plant, or at home.

Additionally, dispatch, sales, production, and billing all work off the same real-time data, eliminating the “call the plant” or “check with accounting” delays that slow operations today.

This means you get more output without adding equipment or people. Real-time visibility + accurate schedules + fewer disruptions =

• More truck turns
• Fewer bottlenecks
• Less wasted time at plants or jobsites
• Higher plant throughput

In virtually every case, no – moving to the cloud can reduce your total cost of ownership. Users typically reduce their related IT costs with reports of a 20% average savings after moving hosting and production apps to the cloud.

Compared to on-prem Dispatch costs today, such as servers & networking equipment, Windows licenses, backup systems, VPN maintenance, hardware refresh cycles, and local IT labor for support & patching, a Dispatch subscription replaces all of it with a predictable monthly/annual cost.

You won’t lose any of the visibility you rely on today. Dispatch gives you the same core views into orders, trucks, plant activity, and ticket flow — plus faster, real-time access to that information without needing IT or custom reports. For any specific legacy reports you depend on, we’ll walk through them with you and show exactly where that info lives in Dispatch, so nothing gets lost in the transition.

The system ensures customer and pricing data are consistent across processes (from dispatch to accounting), eliminating errors caused by manual entry or mismatched records. And taxing is more accurate than other options. Given this improved accuracy of both pricing and tax authorities, you can produce invoices correctly the first time, with fewer credits and rebills, and shorten your payment cycle times. Not to mention you’ll experience less month-end chaos.

A Payments module is also available to accept COD, credit cards, and direct bank payments as quickly as the same day – without extra costs to you.

Yes, it absolutely supports Aggregates, and Asphalt. See more details at Dispatch with Scale Ticketing.

Dispatch offers one cohesive, streamlined experience for all materials, for your entire team, and for your customers.

Dispatchers no longer rely on gut feel or tribal knowledge. Straightforward transparency to project tasks like driver scheduling, demand planning, and daily resource forecasting are centralized in a live, easy-to-adjust dashboard so there’s less stress and more productivity. The result is a calmer, more predictable workday for dispatchers.

Real-time demand planning, schedule modeling, and predictive order cancellation help you stay ahead of changes rather than react to them. Dispatchers can adjust in seconds — which means your customers see fewer delays, fewer reschedules, and more on-time pours.

Foremen aren’t stuck waiting or re-sequencing work, and customers feel confident because the job keeps moving. This proactive approach shifts your customers’ experiences from “Where’s my truck?” to “Thanks for keeping me informed.”

Teams usually pick up Dispatch quickly because the workflows mirror what dispatchers already do today — just with cleaner screens and fewer clicks. Most users become comfortable within the same day, and for others a couple of days. Many say it reduces the mental load of juggling calls, trucks, and changes. Command Alkon trains your team on your real orders and routes, so adoption feels natural without slowing down operations.

Dispatch becomes the real-time heartbeat of the operation, coordinating production, fleet, customer communication, and ticket flow. These Command Cloud solutions work natively with Dispatch and do not require custom integrations:

• Sales & Quoting – Quotes and orders flow into Dispatch automatically.
• Material Supply – Connects demand forecasting from Dispatch to Material Supply and brings in ticket and delivery visibility from Material Supply.
• COMMANDbatch / Marcotte Batch / Batch – Dispatch sends real-time order demand, quantity updates, and mix details directly to the batching control system. Batch returns actual batched quantities and status updates to Dispatch.
• Digital Fleet – Sends real-time truck location, status transitions, ETA information and more. Dispatch uses that data to manage schedule adjustments, improve truck rotations, keep customers updated, and more.
• TrackIt  – Dispatch uses real-time truck location, status, and cycle times from TrackIt to optimize routing, cut wait times and improve truck utilization.
• Customer Portal – Customers can request orders, trucks, and view tickets in real time.
• Accounts Receivable (AR) – connects to Dispatch through the invoicing and ticketing flow. Dispatch sends completed ticket data directly into invoicing modules with pricing, taxes, and haul details. Dispatch drives delivery and ticket data, while AR handles the financial impact of those deliveries.

APIs (or interfaces) also exist to allow you to connect other leading industry applications to help data flow seamlessly between Dispatch and your other systems of choice. Our Connected Partners program offers a set of read- made API interfaces to key industry technologies.