The Challenge

The company already had a solid customer base and they were continuing to grow with new business. They knew that they needed to put the technologies and processes in place to ensure smooth operations, effectively manage the dispatching and scheduling of orders, and be armed with data to mitigate risk and deliver exceptional service.

The Solution

Dispatch is a cloud-native system that simplifies Ten Point’s order taking, dispatch, and daily planning processes and automates driver scheduling. Ten Point has also integrated with TrackIt to keep up with the status of their orders and better manage their fleet.

The Results

• Dispatch enables Ten Points to plan, place, and track orders and automate daily planning and driver scheduling through a web portal or mobile device.
• Dispatch integrates seamlessly with TrackIt, providing the team with real-time updates on truck location and delivery status.
• Visibility into load status creates stronger relationships with customers and helps the team to adjust their plans if needed.
• Workspaces in Dispatch provide valuable performance metrics and insights that help the team to be proactive instead of reactive when issues arise.
• Operating in the cloud reduces interruptions and data loss and can scale and grow with the company, removing the need to hire additional dispatch personnel for new plants and alleviating change management challenges.