SERVICES

Implementation Services

Planning and Executing for Success

Know the Industry and Understand Your Needs

Our implementation services team leverages knowledge in project management and technical services as well as product and industry expertise to understand and execute your projects. Our job is not done once the “on switch” is flipped. Our team remains engaged to ensure your team absorbs the knowledge they need to be successful, making sure you get the maximum value out of your purchased solutions.

Prepare

We establish our project team and engage your team to confirm the project scope, critical dependencies, and timeline.

Blueprint

We conduct a current state assessment and complete the solution design that establishes a vision for the final solution.

Realization

We install and configure our software products and establish plans for testing, training, and deployment to reach the final solution.

Deployment

We provide role-based training, support user testing, conduct testing, and activate the solution in your production environment.

Transition

We offer "hypercare" support to achieve engagement success criteria and transition solutions to ongoing support.

A 5-Step Approach

Our Implementation services methodology takes a 5-step approach that covers project management, solutions consulting, technical installation and setup, and user training needed to successfully deploy and adopt a new solution into an organization’s infrastructure and business processes.

Ensuring Excellence Through Continuous Improvement

Our Customer Success Program is available to those that are interested in a white-glove experience to assist with product adoption and a continuous and proactive approach to account health.

Need Help with an Upcoming Technology Implementation?
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